Return Policy

Return & Refund Policy

Last updated: September 24, 2025

At GlobalTech Store Ltd., customer satisfaction is our top priority. If you are not completely happy with your purchase, you may be eligible for a return or refund under the conditions outlined below.

1. Right of Withdrawal (EU & UK Customers)

  • As a consumer in the EU or UK, you have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.

  • To exercise this right, you must notify us in writing at support@storeuniversalfinds.com before the 14-day period expires.

2. Return Conditions

To be eligible for a return:

  • Items must be unused, in their original packaging, and in resalable condition.

  • Proof of purchase (order confirmation or receipt) must be provided.

  • Returns must be initiated within 14 days of notifying us of your cancellation.

3. Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (e.g., food, flowers).

  • Personalized or custom-made items.

  • Hygiene-sensitive products (e.g., earphones, underwear, opened cosmetics).

  • Gift cards and digital downloads.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 14 business days and automatically issued to your original payment method.

  • Shipping costs are non-refundable unless the product is defective or incorrect.

5. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need to exchange an item for the same product, please contact us at support@storeuniversalfinds.com.

6. Return Shipping

  • Customers are responsible for covering return shipping costs unless the item is faulty, damaged, or sent in error.

  • We recommend using a trackable shipping service. We are not responsible for items lost in transit.

7. Contact Us

For questions regarding our Return & Refund Policy, please contact us:

  • Company Name: Universal Finds

  • Email: support@storeuniversalfinds.com